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Thursday, 23 June 2011

Dolphin Bathrooms to enter administration ( Deposit Update)

Update 7/07/2011;  It looks like the customers of Moben Kitchen and Dolphin Bathrooms who paid cash deposits are set to lose all of it as the administrators at Deloitte have been unable to find a buyer.  Those who paid by Debit Card and Credit card should get their money back.


Previously we said;
The owner of Dolphin Bathrooms, Homeform, has announced that it intends to go into administration.  The company owns other well known brands such as Kitchen Direct, Moben Kitchens, and Sharps Bedrooms.

The firm has 160 showrooms across the UK and employs 1300 people.  The firm has said that it is hoping to sell the Moben Kitchen and Dolphin Bathrooms.

Deloitte are the administrators for Dolphin Bathrooms and any queries from customers should be directed at them. We are not able to answer specific enquiries on the phone as this blog is for information purposes only. If your business is struggling as a result of the administration by all means call.

31 comments :

  1. So so glad they have got their comeupance!! Bought a bathroom for 8,000 last October which was supposed to be a 12 day job and has now almost been 9 months and still incomplete!! They never call back, promise everything to you, hang up on me because i was frustrated!! They lie and their customer services are appaling!! Administration skills are the poorest i have ever come across. I have now an unfinished project and no way will i recieve any compensation that i was promised. They desrerve all they get, so happy they are going down the pan and i really do hope they dont recover. NICE ONE!! Dolphin Bathrooms SUCK!!!

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  2. Reading the comment above had ruffled my feathers a bit as I work for the company and due to all that is going on 1300 people have lost their jobs and the people who are staying on will not be paid this month and we dont know when we will be paid. Looking at it from that point of view please think of the good hardworking people who are now out of jobs and everyone who will not be paid. We all ave bills to pay!!!!!!

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  3. I heard that my bathroom installation was at risk on Thursday. The fitter only received part of his fee upfront and will not be able to recover the rest of what is due to him. He has committed to finish the work because of his personal integrity and I will need to find the funds to compensate him. I wish I had researched this company a bit more closely.

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  4. I had a home visit on wednesday and was considering a new bathroom. I was told I would receive the plans by email on thursday ! No emails, have tried phoning no reply ! I googled and discovered this. So glad I didn't sign or pay anything. Feel for those who are caught up in this.

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  5. We have signed the contract 13 days ago and paid a 50% cash deposit. The supplier of their fittings called us on Saturday informing us about the administration and asked if we still want to go ahead with the order... We cannot get hold of anyone and have no idea what will happen to our order. Did anyone have a chance to speak to someone and knows more??

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  6. I spoke to someone finally today after endless call/emails. The number I called was the 08456066010 number and press 1. They told me they would know more on Thursday. I notice the website is still up and running and when I asked I was told Sharps bedrooms was still ok, but Moben was in receivership. I spent ages trying to get hold of them and was told straight away about the fact the person who answered hadn't been paid...well I had to pay a lot for an unfinished 'dream' bathroom-with now no guarantee-I asked why they bothered going into work then, with no direct reply, funny that. I appreciate it must be terrible to lose your job like that, but then i didn't enjoy forking out £12 for nothing, and no re-course!

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  7. anonymous. great. i am a fitter and i just found out today by another installer. . i feel totally let down, and can only agree with some of the comments above. the ad-min has i feel been appalling. i havnt been paid for my last install, on which i had to do extra works. . . paid out loads in materials ! i will finish the job i am on because my conscience would not let me walk away ! . . . could go on ! now what ?

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  8. i am a fitter for dolphin and am owed about £7,000 ... kids and a mortgage and no money.

    I found out off the T.V

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  9. When overpriced companies go out of business like this group its not just the recession behind the problems - its the greed by everybody that wants to cream money from each installation and usually doing nothing for it. A 12k job can be 2k for materials - 2k for the fitters and the rest for who? The fitters usually get the lowest amount of money from doing all the leg work. I feel sorry for the fitters but certainly not for the bosses. Who is next - Strachen - Hammonds we shall have to see!

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  10. It was an awful experience when we asked Dolphin to fit a new bathroom last December. The customer service was the worst I have ever encountered. Yes, I feel sorry for the fitters but as for the nasty, sharp, tongued femails who worked in customer service remember, what goes around comes around!

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  11. does anyone know the situation with cheques? We paid £5000 deposit by cheque to dolphins who ahevnt even started yet. Are cheques considered like cash payment or debit card which may be covered by our bank?

    thanks

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  12. we have also paid by cheque for bathroom that had yet to be fitted i cheaked with bank a cheque is like cash the only hope for money back is from DELOITTE and dont think much hope there.

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  13. Like a few other cutomers no doubt, i had paid for my new bathroom by cheque. I have the new bathroom here waiting to be fitted. To my mind Deloitte should honour the contract or arrange to have all the items that i have collected and returned to the manufacturer, and give me a full refund. Or as an administation company are they going to shirk all responsibilities to existing customers

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  14. Serenity Bathrooms.com Located in Edinburgh.

    Dolphin were one of our main competitors. They made it easy for us to sell ourselves to potential customers by over pricing most of their quotes. We are generally £2/3k cheeper and provide a first class service. If you are good at what you do and do it on time, every time, there should never be any problems.

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  15. After paying off Dolphins all that I owed them which was a ripoff/expensive sale they have gone into administration. Contacted the company called Hitachi who collected the payment and they said that someone will contact me as I was having a problem with my socalled finished bathroom. Still waiting for the call..........Some of these companies should get their act together.

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  16. I worked for the parent company as a fitter then a Manager and have to say that I have never seen such a poor level of customer service offered by anyone. Fitters were kept waiting for their money so all the decent fitters wouldnt work for us so we were left with the dross who couldn't find work anywhere else, many foreign who were unskilled and often couldnt speak any English. What an insult to a customer who has paid top money for a professional installer. When the admin part of the business was merged with MKD (Moben/Kitchens Direct) it was a disaster. The girls in the office (with one or two exceptions) were so rude to customers my first visit to Head Office I most of my time with my mouth wide open in disbelief. There was no organisation at all, the offices were a shambles and the warehouse was a tip. The Senior 'Management' went from one ill-conceived plan to another, they were absolutely clueless and took away all the budget control from the Project Managers so jobs with problems could not be finished. Customer was King till they handed you a cheque (100% payment was demanded before goods were delivered let alone work was started. After a year as a Project Manager I told them to poke their job and went back to running my own business and giving customers a decent installation at a decent price, something that Moben, Kitchens Direct and Dolphin could never achieve. When I left I phoned all of my fitters to tell them I was going and told them all the same thing - dont let the company owe you too much money at any one time, just in case. Seems inevitably a few have been caught out though.

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  17. I WAS A SALESMAN AT LONDON SOUTH OFFICE. WE WERE ENCOURAGED TO ADD £1000 TO THE PRICE BY REGIONAL MANAGER

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  18. THE SALESMAN IN THE LONDON SOUTH OFFICE IS CORRECT WE WERE TOLD TO DO THIS.IT WAS COMMON PRACTICE THROUGH OUT THE WHOLE OF THE COUNTRY.THIS WAS OVER AND ABOVE THE RETAIL PRICE. MANAGMENT IN LONDON SOUTH & NORTH WERE A BUNCH OF 1ST CLASS COWBOYS AND CHANCERS.

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  19. Looks like Dolphin are now "Tesco Finest Bathrooms". The same Dolphin wideboy salesmen from the looks of it.

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  20. We paid absolute funny money for an 'assisted bathing bathroom' as my husband is disabled. We were assured before the work was carried out that it was all going to be done within 1 week - it took 3 in total. The Polish guys, yes very hard working but they weren't trained/briefed on a disabled client's needs and throughout the day my husband really REALLY strugged without a toilet and I will spare you those details. They did fit the WC every night when they left the house though - every night they worked onto 8pm every evening arriving at 8am every morning. We had a catalogue of complaints after completion of the bathroom, starting with the wrong sized sink. On completion, the Polish guys' oversee-er or supervisor guy, pressurised me into completing the questionnaire at 8.30pm on the evening of completion. I protested that - how would we know if we weren't given a few days to try it out and he was very insistent. Our subsequent complaints proved to be to Dolphin's cost. I feel we were over-charged and I would not decry any decent hard working person who worked for Dolphin, however I would decry for example the original salesman who I feel saw the opportunity to vastly overcharge us. We just wanted it done at the time as my husband really needed this as part of his quality of life and we the old bathroom was just too much of a struggle for him to negotiate any longer. I feel it's the greedy and dishonest people throughout the Sales Department or suchlike; the one or two administrative staff (who'll know who they are - separated from the decent folk who will do their best in any job if if serving the public and won't be told to ride roughshod over the public or they lose their job -I'm sure there are placed like that!); lastly the people who owned the Dolphin franchise - they must be so greedy and lacking in integrity. Well they now deserve what they get. Any good company survives - they hardly even depend on advertising alone. Throughout time, their good reputations are built up. People learn to trust them. They become the hero's and the chancer companies just fall by the wayside. It's called investing - not in themselves and their greed - but in their people, their skills, expertise and most importantly building up trust. So there! :-)

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  21. It is sad they have gone but I was a competitor and I new the fitters local.
    And where good lads but the product was over priced.
    If you want quality and a price you can afford with the best products money can buy then call me http://www.home-designbathrooms.co.uk/
    I can offer what you need at any level.

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  22. We had three bathrooms fitted by dolphin last year and I am still so angry about it. We paid up front, over the odds and then it took six months, two fitters and millions of calls to those stroppy customer services girls mentioned. I was in tears a lot of the time and it was a complete nightmare. As of today upstairs we currently have a local plumber trying to fix the numerous leaks, faulty fittings etc that have now come to light. The fitter we had even stuffed a load of towels under the shower cubical to mask a leak which manifested itself three months later with water coming through the ceiling downstairs! Our final fitter seemed ok and on our side but there you go! We have now had to pay plumbers, plasterers etc to sort this all out and have no recall as Dolphin are no more. Don't know how these people sleep at night!

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  23. august 2010 had a bathroom fitted, really badly done at that. since have been trying to get a replacement seat for my loo, was still under guarentee, but that ment nothing, the whole company were a load of cowboys. really angry .

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  24. Does anyone know where i can get spare rollers for shower doors supplied (but not fitted i may hasten to add)by Dolphin Bathrooms? As the ones supplied were just cheap and nasty and haven't lasted more than 3 months......

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  25. We had a moben kitchen fitted about 2 years ago. It's only a small kitchen which cost us £10000, this is the worst money iv ever spent !! There is loads wrong with the kitchen but it came with a 5 year garentee but there is nobody to get in touch with all the numbers are dead !! So now we are stuck with the worst kitchen ever or is there something we can do ??

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  26. I should have realised what I was in for when the salesman came round. He turned up in the most battered old wreck of a car I've ever seen - probably not even worth £100! He came into the house and I immediately noticed his glasses were held together with sticky tape. He measured the bathroom and started off by quoting £25,000. I just laughed. Eventually, after fiddling about with his computer with all sort of special "offers" he got it down to £7,000. Foolishly, I agreed. I offered to pay cash. The price immediately went up to £8,000. Seemed that by not paying cash there was some payback on loan interest for him. So, I opted for the 12 month low interest rate loan. The work was done in two weeks. Never once did a project supervisor turn up. The fitter worked alone all the time. Even when he had finished, nobody from the company contacted me. I contacted them, however, to point out the poor quality of the fitting. They sent the fitter back who made good the problems. Now, two years later, things are falling apart. The toilet flush has broken. Screws have fallen out of the side of the bath. But, worst of all, the house flooded from the cold water tank they fitted in the loft. When a reputable plumber came round, he could show me that the flood was caused by the poor fitting of the tank in the loft. It's now going to cost me hundreds of pounds to put right their shoddy workmanship. So, I'm very glad the company has gone under. How it managed to do that when charging the prices that it did is beyond me.

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  27. I signed a contract 4 weeks before thety went bust major mistake on my part and paid the £8500 up front for a £16500 bathroom....so wish i had checked before doing this.
    well learnt my lesson the hard way

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  28. Several years ago my wife and I, following persistent phone calls, agreed to see the Dolphin Salesman as we were going to install a new bathroom and somehow they had got to know about it. This 20 odd stone fellow arrived smelling to high heaven of cheap aftershave and deodorant perspiring like mad and parked himself in our living room at just aboutNoon that particular day. He was still with us at Midnight offering us all sorts of incentives to sign up which we had no intention of doing. In the end we had no alternative than to threaten to call the Police to get shut of him. Shortly thereafter I noticed from the financial press that the Dolphin Company had bought out Sharps Bedrooms and Moben Kitchens which had reasonably good reputations before the Dolphin takeovers. It is also my understanding that the Dolphin Directorate were on rather large emoluments right until the very end. We are some of the few lucky ones who saw right through the scam thank goodness and feel really sorry for the innocents on both sides of the fence. From the internet however it still looks as if Dolphin (same logo) are still up and running in Austrialasia?

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  29. CAUGHT THEM OUT BIG TIME WHEN WE HAD OURS DONE REFUSED TO PAY GOT MONEY BACK FROM CREDIT CARD. THEY WERE HIDING ALL THERE RUBBISH IN A BAG EVEN OLD FOOD WHICH WAS STUFFED UNDER THE BATH AND LEAKS GALORE
    GLAD THEY WENT BUST. THIS WAS BACK IN 1997 THANK GOD I NO LONGER HAVE THERE PRODUCTS IN MY HOUSE

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  30. In 1986 I worked for kitchens direct .
    Ihad just turned 16 , I was the worst job I have ever had they make you preasure the unsuspecting poor person .....ie. keeping your foot in the door or putting your holdall in the doorway or even asking for a drink of water if the person was on there own . The things they made you do was discust7ng . But the worst thing eas I never got paid from them in the 6 weeks I worked there , they were based in manchester at the end of the 53 bus stop at the back end of hulme , you had to get there for 8 am every day including weekends an the meetings was nothing like meetings I have had since they would shout and scream at you .until either you cried or did it the way they wanted you to do it .I leftbecause I had a heart and I would not do what they said to do . In the end the director of kitchens direct manchester (he was a little bald spekky old guy ) was threatening me by saying that he new people that would do me in . So I laugh at him and said go and do it . Im not scared (I was going in the army 4 months later) then I got fired and I was never paid . But the moral of thisstory is DO NOT TRUST KITCHENS DIRECT ........I even saw them making the carcases they told people that they were made from real wood and they were12 mm thick, LIES they were made from chip board and they were made out of 6mm chip board glued together then malamine put over the top of them so no unsuspecting custmer would know what they had done . This is discusting ......but in 1986 I did not know who to tell and they got away with it .

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  31. These people should be ashamed of them selves, we have just found out our 84 year old mum who has just gone into a care home was ripped off by this company, who took nearly £5000 off her just weeks before going into administration she was so ashamed she hide the paper work hoping we would never find out. It make me sick there's people out there that do that I hope they get what there deserve

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Many thanks for your comments. If you have a private business problem and you want advice give us a call on 0800 9700 539 or email me at keiths@companyrescue.co.uk. If you are a professional advisor with a troubled client, please suggest they visit www.companyrescue.co.uk or contact me as above.

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